The whirlpool fiasco

Like a regular morning, today I put the clothes today in the washing machine and pressed start. It was not turning on. I checked the switch, which was way dusty as it was in the utility area facing the road. I couldn’t figure out the red light was on or off. Earlier this week, another heater switch in the bathroom had to be replaced so it could be this switch now which is at fault. I opened an adda ticket saying switch is not working.

After few minutes, an idea came to my mind. I can check whether the plug point is working or not. I couldn’t drag the washing machine inside so I got the multi plug point bar from my bedside and checked whether my phone charger is working in here or not. Yes it works! :O I ran to close the adda ticket because on a lucky day, the electrician can come within half hour in this society after posting the complaint! I concluded that plug is indeed working and now washing machine is at fault.

I searched Google for customer care for Whirlpool company, called them on the toll free number, raised the issue saying front panel is not working. I was very helpful to the customer care person by saying the issue summarised as “start button not working. That’s all is the issue”. They were very actively responding to my complaints saying that the technician will be there today itself! Wow! What a day. I thought the husband was way too lucky to have such a proactive wife. 

The technician called within one hour confirming the address once again and to say that he is coming in 5 mins. I ran to remove the clothes from the washing machine and prepared the area for a “visitor” arrival. I combed my hair(!!) so that I don’t look like a lunatic when outsiders come home!

I checked the machine again so as to prepare myself to explain the complaint. That included checking the start and other buttons. The start button was not turning it on. But there was a power button next to it! Instinctively I pressed and the machine turned on. I pressed start and yes the green digital display was on! 

I immediately dialed the technician and told sheepishly that sorry it’s working now. I didn’t say why how nothing and requested him to close the ticket. ?

Yes. I was stupid enough. I called myself that so many times. After having lunch, I thought back what caused all this hullabaloo. From yesterday, I was feeling very anxious and tweeted about that too – the menace of mood swings. Is this what you call carelessness or is it not being mindful? On third thought, my mind already drifted to why there was a power button and the UI/UX team who decides all these things and such. What a day to end the first month!

I concluded it’s just a perfect example of how an agitated mind can drive you to take foolish steps. This was more of a “searching spectacles that was on my head” though. Anyways let’s see what February brings now.